A payment didn’t go through

In short: after a successful payment you see “You’re parked” and get a receipt email. If you don’t, try paying again. If your pass or payment looks wrong, contact support and we’ll help you sort it out.

Steps

1. Check whether you’re parked A paid visit shows “You’re parked” with your end time, and we email a receipt [what a guest sees when a card is declined to confirm].
2. Try again Open your link or scan the QR sign, enter your plate and pay again. Check your card details, or use another card.
3. Contact support If you were charged but have no pass, or the amount looks wrong, contact support. Tell us the property, your plate and the time. Never send your full card number.

Good to know

• You pay only for hours past your host’s free ones. A visit inside the free hours doesn’t need a payment.
• Payments are by card at checkout [other payment methods, such as digital wallets, to confirm]. Card payments are handled by Stripe, and Laneo never sees full card numbers.