Problems
Inactive guest links, payments that didn’t go through and what to do if your car is towed.
- The link isn’t activeGuest links stop working when a visit ends or when your host replaces the link. Ask your host for a new link, or scan the QR sign at the entrance.
- A payment didn’t go throughIf your guest parking payment didn’t go through, check whether you’re parked, then try again. Contact support if your pass or payment looks wrong.
- If your car is towedCall your property office first. Towing decisions belong to your property and its licensed towing company. Laneo can check your permit and send you a record.