Issue a refund

In short: property admins can issue a refund for a guest pass in the admin. Resident move-out refunds are prorated automatically. Every refund is recorded with who issued it and when.

Refund a guest pass

1. Find the guest pass Look it up in the admin [where guest passes sit in the admin to confirm].
2. Issue the refund [whether partial refunds are possible to confirm]
3. It’s recorded The refund appears in your audit trail with who issued it and when.

Card refunds usually show on the payer’s statement within a few business days.

Resident move-outs

Residents set their move-out date in the app. Their permits end that day and they get a prorated refund for unused time, back to the card they paid with. Your property may confirm the date first.

What Laneo doesn’t refund

Towing and storage fees aren’t handled by Laneo. Towing decisions belong to your property and its licensed towing partner.

Questions

Write to billing@getlaneo.com for invoices, receipts and refunds.